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Terms & Conditions

Bookings 

All events must be booked with a non-refundable 50% deposit. This will confirm the client’s booking date. The rest of the event cost will be due 3 days before the event. 


Tea party picnics are allotted one-and-a-half hours (unless otherwise agreed to in writing between the client and Monarch Heart Events). If the client arrives late, the time does not extend; the allotted time starts when the client arrives. 


The client will be given a 15-minute grace period for late arrival but past the grace period, Monarch Heart Events will need to break down and reschedule the event. If the client needs to reschedule, a 3-day notice must be given ahead of time. 


Alcoholic beverages are not included. It is the responsibility of the client to research what locations allow and don’t allow alcohol. Monarch Heart Events is not responsible for any penalties incurred due to alcohol on site where it is not allowed. 


Damage Fee 

All items at the event are Monarch Heart Events property. Monarch Heart Events takes pride in their setups. Client will be responsible for any damages made to Monarch Heart Events property and will be invoiced with a Damage Fee. The fee will be due within 5 days past the picnic date. Damages include but are not limited to: stains, cigarette burns, broken or chipped glass, property misuse causing damage to property, items missing, etc. 

Smoking is not permitted on or near Monarch Heart Events property. 


Rescheduling 

We do not offer refunds for cancelled events. If the client needs to cancel the event, it will be rescheduled to be used within 3 months of the original event date for the total amount it was agreed to be purchased for. The event cost cannot be downgraded in price when rescheduling for a future date. 

If the client must reschedule, Monarch Heart Events must be notified as soon as possible 3 days before the event at the latest. If a reschedule or non-refundable cancellation is requested past the 3-day window, a fee may incur. 

If there is unforeseen bad weather, Monarch Heart Events may choose to reschedule the event (if it is outdoors) to avoid damage to Monarch Heart Events property. 

 

Gift Cards 

Gift cards expire 1 year of purchase date and cannot be exchanged for cash.